Payment Policy

Payments can be done through paypal with whatever method you have set up through them currently, personal bank account or credit cards. (please note you do not need to have a paypal account in order to use this service. Just select the button saying you do not have an account and you can simply check out with your credit card like normal. It is super easy) We use this method as it is more secure and offers higher privacy than taking credit cards straight through the store for both yourself and Whiteout Workshop.

Customer Code of Conduct

It is unfortunate we need to write this policy, however, we have the right to refuse service and uphold any of our below policies if at any point a staff member is not treated with respect, feels threatened at any time or aggressive language is used. Please be kind.

Exchange Policy

We do offer a 14 day exchange only policy on clothing if the size is not correct.

Please email to let us know what you need to exchange and we will send you instructions of the next steps and how to mail. We are here and happy to help.

Please note we do not cover the cost to ship the exchange item to us, but will ship it back to you free of charge. When you contact us we will give you the trick to cheaper shipping, which is roughly $3 per item for basic item exchanges such as tees, but when it comes to bulkier items the price varies based on where you live as shipping is normally done through Canada Post.

We send out the new product once we have received the exchanged item and confirmed it is in original condition.

We do not offer exchanges on final sale items. This will be noted on your receipt that what you purchased was a final sale.

Damaged Product

If for any reason you receive a product damaged due to shipping or that has a flaw in the sewing of the item please contact us right away. We will arrange for shipping and getting a replacement to you as quick as possible at no cost to you. We want to make sure you’re happy!

Shipping

Canada Post Mail Service
Orders generally ship within 1-3 business days from the date ordered, however during winter show season are normally 3-7 business days as we could be away from the studio and in another city for a show. We do our best to get all orders out as fast as possible, but some items are made to order and do take a touch longer to get ready for you.

Once it is shipped off we do rely on the postage system here in Canada and your country to deliver in a timely manner, but it is sometimes out of our control.

Canada – All packages are shipped by Canada post and take 2 – 9 business days once shipped (depends how far your package has to travel) and during busy time like Christmas can sometimes be up to 14 business days.

United States – All packages are sent ground and we rely on the postage system to get packages in a timely manner. Normally it takes 4 – 14 business days. However, in heavy times and some of the eastern states the packages have been known to take up to 16 business days, but this is rare.

International (still working on this) – We currently do not offer international shipping, but it is not to say we can’t do it. Please contact us if you would like to have something shipped internationally so we can get a price for shipping.

We ship ground which can take anywhere from 4 – 8 weeks international depending where you live. This is the standard delivery times set by Canada Post. However, if you would like the package shipped by air please contact us. The normal delivery time for this is 7 – 10 business days, but in some countries it can be longer. This does need to be arranged prior to payment and shipping of course. *please note there may be some addition customs charged based on your companies importing rules. This is applied by the country itself and not by us.