So what happens when you just got the most amazing shirt for Christmas and wow your friends and family totally don’t know what size clothing you wear!!! Not to worry! You are here because you know you are able to exchange for a new size that will fit you perfectly. So you’re thinking, “What do I do now?”… it’s simple!

For those in Edmonton:
Well you have it easy, because I am from Edmonton! I will be setup at the Strathcona Farmers Market Jan 5th and 12th from 8 am – 3 pm, so exchanges can be done there. I do highly recommend you send me a quick email first at whiteoutworkshop@hotmail.com, that way I can make sure I have the shirt you require in the size you need and can set it aside for you. If you however are not able to make it there on the Saturdays please follow the steps below and we can always exchange through the mail.

Now for you out of town people … this includes anyone in Canada!!!
Step 1.
Send me an email on the site or directly to whiteoutworkshop@hotmail.com and let me know you need a brand new size. I will then check my stock and get back to you. Please be sure to check your junk mail folder. Sometimes the email servers get confused.

Step 2.
I will then send you mailing instructions. Please don’t just pop your shirt in the mail without contacting us first as returns go to a different address than our studio. Plus I can save you money with shipping by just folding them a certain way. Shipping per shirt is about $2 and not $8 that can simple happen by folding it wrong. I will give you all the tips once you send me that quick email.

Step 3.
Your shirt will be on a mini road trip back to me and once I get it back I will send you a quick email to let you know I have it in my hot little hands! From there your new shirt will be sent right off to you for free. I will send you a quick email as well to give you an approx. time so you know when you can start loving that new shirt, that is actually the right size this time!

Please note exchanges can only be made up until Jan 25th (1 month after Christmas). We only offer exchanges and not refunds, but please contact us with any concerns and we will be happy to help you! We want nothing more for you to love your brand new clothing! We check our email daily so we should get back to you within 24 hours!

Merry Christmas and hope you all enjoyed your holiday season!
Natasha and Baron (my furry help)!.