Home PageShipping & exchanges

Shipping & Exchanges

Payment Policy

Payments can be done through paypal with whatever method you have set up through them currently, personal bank account or credit cards. (please note you do not need to have a paypal account in order to use this service. Just select the button saying you do not have an account and you can simply check out with your credit card like normal. It is super easy) We use this method as it is more secure and offers higher privacy than taking credit cards straight through the store for both yourself and Whiteout Workshop.

Exchange Policy

We do offer a 14 day exchange only policy on clothing if the size is not correct. Just note you will need the original receipt (if it is not purchased on the online shop) to do the exchange so we can verify how much you were charged and purchase dates. Please email to let us know what you need to exchange and we will send you instructions of the next steps and how to mail. We are here and happy to help.

All Christmas purchases made between Oct 23rd – Dec 24th can be exchange up until Jan 8th (our 14 day exchange policy).

Please note we do not cover the cost to ship the exchange item to us, but will ship it back to you free of charge. When you contact us we will give you the trick to cheap shipping as well, which is roughly $3 per item. We send out the new product once we have received the exchanged item and confirmed it is in original condition.

We do not offer exchanges on final sale items. This will be noted on your receipt that what you purchased was a final sale.

If you are planning to stop by one of the local market it is helpful to email as it allows us to set aside and confirm we have what you need in stock so there is no disappointment when you arrive. We sometimes do up to 3 local markets on a weekend, so even though we may have stock it could be sitting at one of the other markets,  this allows us to send it to the right location for you.

Damaged Product

If for any reason you receive a product damaged due to shipping or that has a flaw in the sewing of the item please contact us right away. We will arrange for shipping and getting a replacement to you as quick as possible at no cost to you. We want to make sure you’re happy!

Shipping

Canada Post Mail Service
Orders that are in stock and available will be shipped within 1-5 business days.
We rely on the postage system here in Canada and your country to deliver in a timely manner, but it is sometimes out of our control. We make sure all orders go out in a timely manner.

Canada – All packages are shipped by Canada post and take 1 – 9 business days once shipped (depends how far your package has to travel) and during busy time like Christmas can sometimes be up to 14 business days.

United States – All packages are sent ground and we rely on the postage system to get packages in a timely manner. Normally it takes 4 – 14 business days. However, in heavy times and some of the eastern states the packages have been known to take up to 16 business days, but this is rare.

International (still working on this) – We currently do not offer international shipping, but it is not to say we can’t do it. Please contact us if you would like to have something shipped internationally so we can get a price for shipping.

We ship ground which can take anywhere from 4 – 8 weeks international depending where you live. This is the standard delivery times set by Canada Post. However, if you would like the package shipped by air please contact us. The normal delivery time for this is 7 – 10 business days, but in some countries it can be longer. This does need to be arranged prior to payment and shipping of course. *please note there may be some addition customs charged based on your companies importing rules. This is applied by the country itself and not by us. Be careful with wood products as some places do not allow these to come in and might be subject to quarantine.